In a continuing effort to reduce the number of delinquent accounts, the Board of Directors has instituted an AMENDMENT to the COLLECTION POLICY, effective January 1, 2025.
Any Customer with a delinquent account in excess of $350.00 will be served with a “Notice of Intent to Shut off Water Service”. This notice is provided to you as required under Pennsylvania’s Water Services Act, 53.P.S. Sections 3102.101 et seq
Collection Procedure and Timeframe
- Notice of Intent to Shut Off Water Service will be issued when the total amount due is over $350.00 which will include the current quarter.
- A charge of $75.00 will be added to the delinquent account balance to cover Administrative Fees.
- Customers will have 15 Business Days in which to pay the TOTAL of the Delinquent Amount and the Administrative Fee.
- Payment must be made in FULL in cash or moneyorder at 121 N. Mill Street or by using Municipay available on our website Thompsontownwater.com. Contact Waynett Dunn at 717-589-5262 or tmabookkeepper@outlook.com to arrange a time when she will be available at the Office to receive payments.
- If TOTAL payment is NOT received by the Water Authority by the 15th day, a $150.00 (Disconnect Fee) and a $75.00 (Re-connect Fee) will be added to the total Delinquent and Administrative Fees balance and the Water will be shut off at the place of residence or rental until payment is made.
- When PAYMENT IN FULL is received by the Water Authority, the water will be re-connected at the place of residence or rental.
If you have any questions regarding this Collection Policy or your Quarterly Invoice, please contact Waynett Dunn at (717) 589-5262 or tmabookkeeper@outlook.com.
Reviewed 8.23.2026
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